Troubleshooting Guide

This is a list of common problems that will create hard water.

• The bypass valve is in bypass.
• A leaking toilet or sink will waste many gallons of water that a demand unit water meter will not count.
• Salt bridged. Break with broom handle
• Very low water pressure.
• Valve drain hose too small, or raised higher than 8 feet above floor level.
• Iron or sediment fouled resin.
• Demand unit programmed to wrong model code or hardness setting.
• Hot water used during regeneration time.
• Unit in vacation setting.
• Too few regenerations programmed on a solid state or mechanical unit.
• Fuse or circuit breaker blown.
• Transformer plugged into a switched outlet or basement light.
• Unit plumbed in backwards.
• Water hardness changing.
• Unit is losing resin, or resin is breaking down from too much chlorine contact over time.
• Softener sized too small for application.
• Soft water plumbed to outside sill cocks.
• Water hardness to high for model size.
• No salt in unit.
• Leak by riser pipe o-ring.