Legionella Disease is on the Rise

Why you need to consider purifying the water entering your premise? Legionella Disease is on the Rise and is now one of the top waterborne illnesses world­ wide.

  • Legionnaires’ disease is caused by the Legionella bacteria which live in natural waters and the biofilm that coats the inside of man-made water systems (premise plum bing)

including water distribution systems.

  • High Risk population groups can exhibit 30-40% mortality rates

>50 years old Smokers

Have Chronic disease Weakened Immune system

  • Low Risk popul,1tions ca n also suffer from its affect but the mortality rate is estimated to be 10%

Potable Water Supplies/ Infrastructure Issues cited as Major Source of lcgionclla in

premise plumbing!


  • The CDC cites aging infrastmcture as a contributor to increased growth of Legionella. A 201 4 study of water samples drawn by scient ists from 68 taps across USA found 47% harbored traces of Legionella pneumoph ila

Internal Issues within your Home or Building potable water system

  • Plumbing Dead Legs resulting in stagnant water that harbors organisms
  • Bio-Film and Scaling of Pipes

Microbes can live and hide from disinfectants and/or break loose to contaminate downstream plumbing

Becomes a nutri ent / food source for microbial growth

  • Water Temp erat ure

Legionella and other opportunistic pathogens grow in water that is 77- 1080 F but can remain viable up to 150°F where it is generally agreed that they are kill by heat.

Scaling issues from hot water has led to reduced water temperature < I 25°F

  • Low Residual Disinfectant

Difficulty in mai ntaining a free availab le disin fectant at all distal sites lead to growth in those area.

  • Low Water Usage

Results in stagnant water areas with in plumbing system

  • Lack of Monitorin g / Testin g

1o current programs requiring routine testing ofw ater as it enters the premise or at distal sites throughout the potable water plu mb ing system

Legionella pnuemophila was fi rst discovered at the American Legion Convention in Philidephia , PA in 1988. While this outbreak was primarily rraced to the cooling tower we know today that there is multiple sourceswith the premise plum bing that promote

CDC reports that 35% of all Legionna ires’ disease outbreaks can be attributed

the grwo

  1. th. The disease is primarily spread from ae rosols which results in respitory ill­

to events which take place outside of the building, due to changes in water quality .

  • The New England Journal of Medicine found a genetic match between patient samples and samples taken from the patient’s home potable water system in 40% of cases.
  • The US EPA cites potable water as them” ost important source of Legione lla”
  • A single in fected public water system can contaminate thousands of premises with Legiunella

Potable Water Supply Issues

  • Water main breaks
  • Low Pressure in water main allow for int msion into in frastmctu rc of unknown contami­ nants
  • Low Biocide Residual Disinfectant Levels
  • Construction pro ject that disrup t/vibrat e and loosen scale/biofilm Consumes residual disinfectants
  • Corrosion control upsets in public infrastructure
  • Natural Disasters
  • Public Water System Operator errors /equipm ent failures

nesses ie. pneumonia.

However, other opportunistic organisms can cause respirtory illness as well. A small population base actually have a hypersenistively tu other organisms that can quicky cause lung diseases. Organisms for this population base are hypersensitive to the ones that are still alive and growing and the dead ones as well.

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Reasons to Purchase a Whole House Water Filter

One of the most vital elements that homeowners need to think about is the water in their home.  Is the water safe?  Can you drink water from the tap? Is the water hard?  Does it leave stains on clothes or landscape?  The water in your home is important and its importance increases every day because our water supply can be severely impacted due to several different elements.  Contaminants can find their way into a homes water supply either by accident or by incident.  Unfortunately, this keeps happening and at quiet an alarming rate.  It is important for homeowners to be more aware of what is in the water coming from their homes.

In order to keep your homes water, it is essential to remove what is lurking in your homes water.  One of the best ways that this can be accomplished is by installing a water softener, purification, arsenic removal, or filtration system.  These water treatment solutions help keep your homes water safe for drinking, cooking, bathing, laundry, and a host of other activities.

Water treatment systems including a whole house water filtering system are important for a variety of reasons including:

First Line of Defense

A whole house water filter is important when it comes to the drinking water quality in your home.  The water treatment systems that are in place within the house are the first line of defense in eliminating contaminants within your homes water supply.

High Mineral Content

If your homes water has high levels of minerals it can result in hard water throughout the home with can be a real problem for homeowners.  Hard water allows plaque to build up in your homes plumbing equipment, is unhealthy to drink, wears out clothing quickly, reduces the later in soap, and causes stains to clothe and landscape.  Having a whole house water filter and water treatment system is a good investment not only for your home but for your health and wardrobe as well.


Water treatment systems removes the stress of having individual point of use products.  Having a different filter for the shower, the garden, the bath, the water pitcher, and so on can be quite exhausting.  A water treatment system for the whole house, at the point of entry to your home is the best way to go.

Everyone understands the importance of having a quality water supply throughout the house.  The risk of an unhealthy water supply is completely eliminated by having a whole house water treatment and filtration system.

At Reynolds Water Conditioning Company, we are here to help make sure our clients don’t buy water treatment systems that they don’t need.  We are here to make sure you find a water softening system that gives you the results you are looking for, whether it is to remove iron or odor from you water; we have a solution that will help!  For more information contact our experts at 800.572.9575 or at our website https://reynoldswater.com.

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How It Works: Water Softener

While water is in the ground, it picks up soluble bits of whatever it passes through. While this can mean contamination that makes the water unfit to drink, in many cases it simply means that the water contains minerals found in the earth. Of these, calcium and magnesium are of particular importance because they affect the water’s ability to function in our homes. These minerals make our water hard.

One effect of hard water is that soaps and detergents lose some effectiveness. Instead of dissolving completely, soap combines with the minerals to form a coagulated soap curd. Because less soap is dissolved, more is required. And the sticky insoluble curd hangs around–it clings to the skin and may actually inhibit cleansing. Washed hair seems dull and lifeless.

In the laundry, things aren’t much better. The soap curd can work its way into your clothes as they’re being washed in your automatic washing machine. This can keep dirt trapped in the fibers, and it can stiffen and roughen the fabric.

In addition to affecting the actual washing process, insoluble soap deposits leave spots on everything you wash–from your dishes to the family car–and a soap film will build up in your bath and shower.

Another reason to be concerned about hard water is its effect on your plumbing system. Calcium and magnesium deposits can build up in pipes, reducing flow to taps and appliances. In water heaters, these minerals generate a scale buildup that reduces the efficiency and life of the heater.

The Fix

The solution to the problem is to get rid of the calcium and magnesium. While there are chemical treatments that do this, the most popular answer is a water softener.

The typical water softener is a mechanical appliance that’s plumbed into your home’s water supply system. All water softeners use the same operating principle: They trade the minerals for something else, in most cases sodium. The process is called ion exchange.

The heart of a water softener is a mineral tank. It’s filled with small polystyrene beads, also known as resin or zeolite. The beads carry a negative charge.

Calcium and magnesium in water both carry positive charges. This means that these minerals will cling to the beads as the hard water passes through the mineral tank. Sodium ions also have positive charges, albeit not as strong as the charge on the calcium and magnesium. When a very strong brine solution is flushed through a tank that has beads already saturated with calcium and magnesium, the sheer volume of the sodium ions is enough to drive the calcium and magnesium ions off the beads. Water softeners have a separate brine tank that uses common salt to create this brine solution.

In normal operation, hard water moves into the mineral tank and the calcium and magnesium ions move to the beads, replacing sodium ions. The sodium ions go into the water. Once the beads are saturated with calcium and magnesium, the unit enters a 3-phase regenerating cycle. First, the backwash phase reverses water flow to flush dirt out of the tank. In the recharge phase, the concentrated sodium-rich salt solution is carried from the brine tank through the mineral tank. The sodium collects on the beads, replacing the calcium and magnesium, which go down the drain. Once this phase is over, the mineral tank is flushed of excess brine and the brine tank is refilled.

Original Source: http://siouxcityjournal.com/ads/service/plumbing/how-it-works-water-softener/ad_e67e0c36-15ae-11e8-94c2-932b5e9b7c8a.html

Original Author: Popular Mechanics

Original Date: Feb 23 2018

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Say Goodbye to Rust in Your Home’s Water

High concentration of certain minerals such as iron in your water is an indication of either a plumbing problem or an issue causing leakage of sediments from the pipes to the tap. Rust is a common term which refers to the presence of compounds such as iron and oxygen in water and it is usually formed when there is an exposure of free iron to water and oxygen in the air. There are different ways rust sediment can be eliminated. Two of the major water purification methods include the use of a water softener and water filter.

Water Softener

You may have tried different rust elimination options but still cannot get rid of rust stains on your sinks or shower. This is a common problem today and one that people battle with regularly. However, water softeners are just an ideal solution as they do not just reduce the rust stains from the water, they eliminate rust altogether.

An ion exchange water softener contains minerals such as sodium which combines chemically with iron to remove rust. When connected to your water supply, water softeners remove a wide variety of mineral compounds that make water “hard” and difficult to use. However, experts recommend that a water softener should only be used for drinking water with iron concentration below 2ppm.

Water Filtration

Water filtration for the elimination of rust is especially ideal if the iron concentration in your municipal water supply or well water is high. The best water filters are particularly designed to eliminate iron and any other contaminants such as manganese that often accompany it. Although water softening devices may be able to remove iron and even prevent staining, the resin bed can gradually become fouled with iron over time leading to decreased iron elimination efficiency. A better solution would be to install a water filter for iron elimination before water reaches the water softener. You could also install a special water filter to the main water supply line of your home if you prefer not to use a water softener.

Contact The Experts

It is best to avoid wasting money on trying out different iron elimination methods for water purification if you have any ongoing problems. It would be ideal to contact your local water filtration or water softener expert, so they can find the most suitable iron filter according to the water analysis of your home. Getting the right fit will save you costs in the long run as water purification systems that are too big or too small for your water contamination or water usage level will only cause energy wastage. With the best decisions for your home water, you can say goodbye to rust and welcome only clean, fresh water.

At Reynolds Water Conditioning Company, we are here to help make sure our clients don’t buy water treatment systems that they don’t need.  We are here to make sure you find a water softening system that gives you the results you are looking for, whether it is to remove iron or odor from you water; we have a solution that will help!  For more information contact our experts at 800.572.9575 or at our website https://reynoldswater.com.


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New setting for water softeners

Infrastructure & Services

Brown water continues to show up in areas around the village.

With the Village of Yellow Springs’ new $7.2 million water plant now online, residents should adjust their water softeners to a new setting — 15 grains per gallon.

Because the new plant partially softens the water, which is naturally high in dissolved minerals or “hardness,” residents and businesses no longer have to soften their water as much, according to Village Water and Wastewater Superintendent Brad Ault this week. Before the new plant, the Village recommended a water softener setting of 30 grains per gallon.

High levels of dissolved calcium and magnesium from the underground limestone and dolomite formations that are the groundwater source of municipal wells are the culprits behind local water hardness. There is some evidence drinking hard water may be healthier, according to a 2014 News article.

According to the U.S. Geological Survey, 85 percent of the country has hard water at its taps. But Yellow Springs water may be among the hardest water in the country. Locally, water hardness is measured at 471 milligrams per liter, twice as high as the U.S. average and more than twice what the USGS considers “very hard” (180 mg/l), according to a 2012 News series on water.

From the USGS: Hardness is a property of water that is not a health concern, but it can be a nuisance. Hard water can cause mineral buildup in plumbing, fixtures, and water heaters, and poor performance of soaps and detergents. Hard water was prevalent in the east-central and western United States, reflecting the distribution of carbonate aquifers and aquifers with relatively high concentrations of dissolved solids. (Photo from https://water.usgs.gov/edu/hardness.html)

In a 2011 News survey on local water, two-thirds of respondents said they fight local hard water with a water softener, which they must maintain by constantly adding salt. When not treated with a home softener, local water can clog pipes, cake in hot water heaters, dishwashers, washing machines, cloud dishes and form scum on bathtubs and showers. Adjusted to the new setting, locals will not have to add as much salt to their water softeners as they used to.

Original Source: http://ysnews.com/news/2018/01/new-setting-for-water-softeners

Original Date: Jan 26 2018

Original Author: Megan Bachman

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How Does Water Softener Work?

There are two types of water, hard and soft. Hard water is the most natural type of water that hasn’t been tainted by any chemical process. It becomes hard because before it reaches your taps at home, it seeps through the ground where it’s filtered by stones and mineral deposits containing all of the natural minerals such as iron, calcium, magnesium, etc. Drinking hard water is not harmful and could be a major contributor to cardiovascular disease mortality as well as that of calcium and magnesium to our diet.

Difficulties Of Cleaning With Hard Water

Hard water does, however, make cleaning task from laundering, dishwashing to bathing, and personal hygiene challenging. It makes soaps and detergents lose some effectiveness, and instead of lathering or dissolving completely, soaps tend to combine with the hard minerals to form a soapy mess.

This effect is evident because it leaves insoluble soap scum in your bathtub, washing basins, your shower, dishes, laundry machines, and roughens clothes too. Water softening is the process through which calcium and magnesium ions are eliminated from the water by using a mechanical appliance that is plumbed into your home’s water supply system.

Ion Exchange Method

There are different technologies including water filtration, and water purification methods that can be used to make hard water soft. Some water softeners use a process called ion exchange, which is the most popular and commonly used methods of removing the calcium and magnesium ions from water in your water to exchange it with two sodium ions.

The ion exchange system uses a mineral tank containing zeolite beads that carry a negative charge to attract and cling to the positive charge carried by calcium and magnesium ions. This means that these minerals will adhere to the beads as the hard water passes through the tank.

A very powerful solution of sodium ion is then flushed through a tank that has beads already soaked with calcium and magnesium so as to drive the calcium and magnesium ions off, the unit then enters a 3-phase regenerating cycle to produce soft water:

  • The backwash phase flashes out dirt from the tank
  • The sodium-rich salt solution replaces the calcium and magnesium in the recharge phase
  • The final phase flushes off the excess brine then refills the brine tank

This process is very effective, but it increases the salt content in the water, which might not be favorable to everyone.

Distillation is another water purification method of effectively softening and removing impurities for small quantities of water. It entails boiling the water to produce vapor, then condensing it back into pure water.

Where To Get Started

Before installing a water softener, use a water testing kit that measures hardness from 0-1000 ppm or 0-59 grains of hardness. Values of more than 1 GPG are usually considered to be hard water. Use a water softener that either has an automatic regenerating system that flushes and recharges the system on a regular basis or the type that uses a mechanical water meter to measure water usage and initiate recharging only when necessary.

At Reynolds Water Conditioning Company, we are here to help make sure our clients don’t buy water treatment systems that they don’t need.  We are here to make sure you find a water softening system that gives you the results you are looking for, whether it is to remove iron or odor from you water; we have a solution that will help!  For more information contact our experts at 800.572.9575 or at our website https://reynoldswater.com.


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Hard Water Can Weaken Your Appliance Efficiency

Water contains many dissolved substances we can’t see, so we’ve developed simple terminology to describe its specific condition. Hard water is one: Hard water can smell and taste bad. It also can lead to mineral deposits on your appliances and within their workings, which can make them less effective and less efficient over time.

What Is Hard Water?

Hard water is so named due to its high content of dissolved minerals. You can’t usually see that content, but you can taste or sometimes smell it. While water can contain any number of minerals and other substances, the primary offenders are calcium and magnesium.

The minerals in hard water cause us problems when they bind to other substances. Soap, for instance, won’t foam up as well, which makes washing our bodies and clothes less effective in removing dirt or bacteria — you may have noticed clothing ending up with odd stains or dishes come out of the dishwater spotty.

How Does Hard Water Affect Appliances?

Appliances which use water, such as our dishwashers and hot water tanks suffer the most from hard water. Minerals in the water (think dissolved rocks) build up on the heating elements and slowly bring down the efficiency of the appliance.

A hot water tank has to work much harder to heat water to the desired temperature when it is coated with minerals. It draws in more energy and raises your utility bills in the process. It can cost almost 30% more to heat the same amount of water when it is untreated, hard water.

Mineral deposits from hard water can coat our pipes with an unsightly substance called scale. Over time, it often restricts water flow and clogs pipes and appliances. Even a tiny layer of scale, 1/16th of an inch, can increase the energy consumption of an appliance by 10% or more.

And guess what happens when the appliances have to work hard? They break down more frequently and require more maintenance to remove the mineral buildup and maintain efficiency cause, costing you to repair them.

Industries which use hard water in their processes require an increased amount of detergent to clean their equipment. Detergent isn’t as effective against hard water, so it takes more of it to produce the needed suds. For every increase in water hardness, detergent use goes up 2% to 4%.

That means a waste of detergent and increased costs. And all that detergent-polluted water goes into our sewers and water treatment plants. They have to work harder to clean it up before it can be reintroduced into our water supply.

What’s the Solution to Hard Water?

You can avoid this waste and expense by investing in a water softener. Water is “softened” by removing the mineral content. Softening is done in a variety of ways, usually through a process called ion exchange using a special salt. Water is passed through tiny beads called ion exchange resins. In a chemical process, two sodium ions are exchanged for each calcium or magnesium ion. The result is better-tasting water which is “softer” on your skin, clothes and appliances.

Softened water won’t produce scale or cause buildup in your pipes or on your appliances’ heating elements to the extent hard water will. Since they won’t be compromised by mineral buildup, appliances won’t require as much maintenance and they won’t break down as often.

Disadvantages of Softened Water

You wouldn’t put so much effort into getting rid of the minerals in your water and making it soft if there weren’t benefits to doing so. But while soft water is often better for your plumbing, appliances, some drawbacks exist.

Because water softeners use salt to change the water, they can increase the sodium content of your drinking water. Not by much, but it’s worth considering. If you’re someone who has to monitor salt intake for health reasons, you may want to take that into consideration before adding a water softener.

It’s up to you to decide if treating your water is worth the expense. It’s a matter of how high the mineral content of your water is and how it is affecting your appliances. Softer water may mean less energy use and longer-lasting appliances.

Original Source: https://www.motherearthnews.com/green-homes/how-hard-water-affects-appliance-efficiency-zbcz1802

Original Date: 2-9-18

Author: Kayla Mathews


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The Benefits of Salt Free Water Softeners

People with fresh, high-quality water can be taken for granted in many parts of the world.  In others however water can be full of minerals, contaminants, and be extremely hard.  This can lead to nasty tasting water that is affected by high amounts of minerals in the water. One of the best solutions to hard water is to install a water treatment system in your home that can provide a softer, better tasting, higher quality water supply.

Treating Your Water At Home

Water softeners essentially work by adding other minerals to the water in order for the water to taste good. There are a number of ways this is done and one includes a salt process. Many people however, have concerns with adding extra salt to their bodies.  Some people have diseases and conditions where they need to limit the amount of sodium in their bodies so a traditional water softener that uses salt to soften the water may not be ideal.  Another alternative for treating the water in your home can come from a potassium water softener, water conditioning, or a water filtration/purification system.


People often consider water softeners and water conditioners as one of the same. A salt-free water softener can more accurately be called a water conditioner or de-scaler.  A traditional water softener using salt, works by removing magnesium and calcium from the water and replacing it with sodium. Another option that works on the same principal is replacing the salt with potassium, also known as a saltless or salt-free water system.

Difference Between Water Softeners

A salt-free water filtration system doesn’t work exactly the same way as the salted one. Instead of removing hard water minerals, it keeps them from sticking to the pipes. This is a special process where the hard water minerals are crystallized, so that they can no longer stick to surfaces, which includes your pipes or your dishes.


The unsalted system also helps by reducing the buildup of limescale. This is that chalky substance you see on dried hard water spots and can be filled with other minerals or chemicals. While it’s not harmful, it can be unsightly and embarrassing if you are serving guests, or are a food-based business that must have 100% clean dishes.


The salt free water filtration system works by altering the chemical structure of the water minerals through a special descaling process. This helps to prevent solids from being deposited into your pipes and other water-using fixtures.

Talk With an Expert

A salt free water purification system is as effective as a salt-based system and it may suit your needs if your city’s water isn’t as hard as others. It is best to speak to a water filtration specialist to fulfill the needs of your home.  When choosing salt-free water purification system it will also come with a filter. This helps to filter out the hard water minerals in your water, while providing water softener properties.  For assistance in finding the best water softener or water purification system for your house, contact us today.


At Reynolds Water Conditioning Company, we are here to help make sure our clients don’t buy water treatment systems that they don’t need.  We are here to make sure you find a water softening system that gives you the results you are looking for, whether it is to remove iron or odor from you water; we have a solution that will help!  For more information contact our experts at 800.572.9575 or at our website https://reynoldswater.com.


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The hard facts about your water

 Many options available for improving the quality of the water that we wash with, cook with and consume on a daily basis

     Are your water glasses spotty and is your laundry looking gray and faded? Do you have mineral buildup on your fixtures, faucets or sinks?

    If the answer to any of these questions is yes, then you likely have a need for a water treatment system in your home. Even more importantly, your water may harbor contaminants that could endanger your family’s health and should be tested.

    “Arsenic and lead are tasteless and odorless and prevalent in Genesee County,” said Greg Cornell, general manager of the Flint office of Culligan Water, one of the nation’s oldest and largest water treatment companies. “You should have your water tested periodically. You can either bring a water sample to our office or we will come out to your home.”

    Even though the U.S. Environmental Protection Agency (EPA) regulates and sets standards for public drinking water, homeowners often use a home water treatment system to improve water quality. These systems can reduce the hardness of the water, eliminate certain contaminants like arsenic or lead, or get rid of strong odors.

    “The biggest thing right now is arsenic issues,” said Scott Breckenridge of Beauchamp Water Treatment & Supply, on Old U.S. 23 in Brighton. “It’s a naturally occurring contaminant and cancer-causing but people don’t have to be scared by it because it (arsenic issue) is treatable. We remove it by reverse osmosis or with a whole house softener with an arsenic removal system added.”

    Residential water treatment options include filtration systems, using a water filter to remove impurities from the water; water softeners that reduce the hardness of the water; distillation systems that boil impure water and reverse osmosis, which uses a semipermeable membrane to remove ions, molecules and larger particles from drinking water.

    The most common water treatment system in most homes is a water softener. Water softeners soften the water by removing minerals such as calcium and magnesium and replacing them with a softer mineral — sodium or potassium.

    You’ll notice cleaner laundry, smoother and softer skin, more efficient use of soaps and detergents and increased efficiency and longevity of water-using appliances like dish washers, water heaters and washing machines.

    “Water softeners are the basis of what we do,” said Jason Tiefenback, co-owner of Douglas Water Conditioning in Fenton. “It’s the first step in your home’s water treatment plan. The second step in purifying your water would be reverse osmosis, if you want a specific system for drinking water. The two work hand-in-hand.”

    Jim McIntyre, who founded McIntyre Soft Water in his hometown of Linden 58 years ago, specializes in solving water problems for people, whether it’s bacteria, iron removal, taste and odor removal, plus all different contaminants found in the water. His company trucks can be found locally, in the Thumb area and on the campus of Michigan State University, where technicians have been servicing and replacing huge dormitory water softeners for the past 18 years,

    Most local companies that specialize in water treatment also offer salt and bottled water residential delivery and pick-up, free water testing and other services.

    You can also purchase a water softener at local retailers, including Sears Hometown Store in Fenton.

    “Kenmore has three different models, from $399 to $599,” said Tim Stone, store co-owner. “When selecting a unit, we’ll ask you how many people are in the household, to determine water usage. Our top model is also ergonomically designed to make it easier for the homeowner to insert the salt.”

    Sears Hometown Store will also test your water for hardness and iron content, if you bring it in, Stone said.

    Original Source: http://www.tctimes.com/living/the-hard-facts-about-your-water/article_48aa9f2e-02c1-11e8-9e2d-8f79f13548a8.html

    Original Author: Sally Rummell

    Original Date: Jan 26 2018

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    Buyer beware: Free water analysis not all it seems

    Elemental Core Outreach bottle drop
    A company called Elemental Core Outreach was doing bottle drops in Hutchinson this past week. That’s when salespeople leave a small bag with a water bottle and a flyer, asking people if they want to participate in a free water analysis. Those who participated reported having a salesperson visit them for what was described as a high-pressure sales presentation.

    Staff photo by Stephen Wiblemo

    Did you recently receive a small bag with a bottle and flyer on your door offering you a free water analysis from a company called Elemental Core Outreach? If so, beware, these salespeople may use questionable, high-pressure techniques to try to sell you expensive water softener equipment you may not need.

    This past week there were several reports on social media from people in Hutchinson who said they received these bottles and flyers. This technique is called a bottle drop, according to Jon Hantge of Tri County Water in Hutchinson. The bottles and flyers are left on residents’ doors, asking them to fill out a short questionnaire and leave it with the water sample to be picked up the next day.


    Elemental Core Outreach flyer
    This flyer, accompanied by a small plastic bottle, showed up on people’s doors in Hutchinson this past week. It’s from a company called Elemental Core Outreach and is not affiliated with the city.

    This flyer, accompanied by a small plastic bottle, showed up on people’s doors in Hutchinson this past week. It’s from a company called Elemental Core Outreach and is not affiliated with the city.

    Hantge said the bottle drops and flyers are not the questionable part. His company used to do them, too. It’s what’s not included on the flyers, he said, that should raise suspicion.

    “When we do a bottle drop, we put our names, phone number and who we are so people can see we are legitimate,” he said.

    The flyers left by Elemental Core Outreach do not include names or phone numbers. They give instructions to fill the bottle with water, complete the questions on the flyer, and put it back where it was found for pickup the next day.

    Hantge said he’s seen this type of sales tactic before, especially in the Twin Cities, and that they typically try to target elderly and vulnerable people.

    He said some people participated in this recent bottle drop and were later contacted by a company representative who told them their water had problems. When those people brought samples to Tri County Water for testing, however, Hantge said their water tested just fine.

    Others were told that with their current water softener they would need to replace the resin bed annually, but in actuality resin beds are typically good for 10 to 15 years.

    One couple reported they had a sales representative visit their house for what ended up being about a 3 1/2-hour sales pitch, during which they felt pressured to purchase a range of products for monthly payments around $200. Afterward, they were not given contact information for the sales representative.

    Hutchinson officials confirmed the company has a permit to solicit in town.

    The Hutchinson Water Department said it was not related to the bottle drops. It also said that when it does water testing, it always notifies residents before dropping bottles off.

    An internet search of Elemental Core Outreach showed the company is based in Appleton, Wisconsin. On the company’s Facebook page, the first post was made in June 2017. According to the Better Business Bureau’s website, the company started in May 2017.

    Other Facebook postings about Elemental Core Outreach revealed the company was in more towns this past year. A Lester Prairie resident named Jeanine Lore reported receiving one of the bottles and flyers in October, and the city of Howard Lake reported the bottle drops in December.

    In Kimberly, Wisconsin, the company was denied a solicitor’s permit because it was soliciting before receiving approval.

    Elemental Core Outreach’s website does not list a price for its Eagle 5600 SXT model water softener, or any of the other products it offers. The company also touts a lifetime warranty for its products, but upon closer inspection there appear to be some catches.

    For instance, it says “if the equipment does not perform properly you should request service from the dealer that sold you the equipment.” This could be a problem if no other contact information is given other than the phone number and email address for the company’s headquarters in Wisconsin.

    The warranty also states “If we are not able to arrange local servicing, you should send the defective part(s) (or, if you prefer, send the entire unit) directly to us, freight prepaid, with proof of purchase and a copy of this warranty.”

    A phone call to the company’s headquarters was made to find out more information and how much its products cost. The woman who responded said she could not answer questions, but promised to have a representative call back. As of Tuesday morning, the call had not been returned.

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