"Keeping Our Promises"
The decisions you make about your water can affect your health, happiness, and home. Whether you are a
Reynolds customer or someone considering our products and services, it is important that you know what
you can expect from us. Since 1931, Reynolds Water Conditioning Co has placed the highest priority on
maintaining superior levels of customer satisfaction.
As a Reynolds customer you can expect
the following from us:
We promise to treat you as an individual with respect and courtesy. We will make every effort
to be responsive to your needs.
Your water needs may be as unique as you are, that’s why we’ve personalized our approach to
determining and meeting your requirements. We’ve been perfecting our customer service since 1931,
and Reynolds has grown and prospered because we take the time to provide customers with honest,
genuine advice about solving water problems
We promise to do what we say we will do. If we tell you we will be calling, expect that call.
When we tell you we are going to be at your home, expect us there.
Personal attention, prompt and competent service, and attention to detail makes us different.
Although different, these responses all add up to the same thing – doing things right the first
time and treating you as we’d like to be treated. We call it “Reynolds Quality Service”.
We promise to maintain a friendly, courteous and well-trained staff of experienced employees
committed to the highest levels of customer service.
Reynolds’ values its employees as much as it values you. Our employees are trained to offer the
best possible service and you can expect to get all of the information you need, whenever you
contact us. The company is committed to treating each employee with respect, the same way we
are committed to treating you, our valued customer.
We promise to regularly review our prices, products, and performance in an effort to provide
you with the water quality you want at the fairest possible price and service second to none.
In short, we promise to maximize the value of your business with Reynolds.
Reynolds Water Conditioning has exceptional products, competitive prices and complete service to
provide you with great water at a fair price. To maintain this value, we promise to continuously
monitor our products and services to respond to the changing needs of our customers into the future.
We promise our appreciation for your continued loyalty.
Our outstanding customer retention rate is a testimony to the loyalty of our customers. The frequency
with which our customers refer their friends, family and neighbors to Reynolds is an indication to us
that we continue to hit the mark in providing superior customer service. We appreciate your business
and encourage your input to make certain the company meets your water quality needs.